FAQ: MRCC - MIDI Router Control Center
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will the MRCC ship?

We are expecting to ship the MRCC and accessories for Pre-Order customers in April 2021.

Last updated: March 07, 2021 20:05

How will items in the Pre-Order store ship?

We ship by various carriers depending on destination and shipping cost. We always use methods which include tracking.

Last updated: December 05, 2020 17:44

Will I have to pay an import tax?

Unless you are in the United States you will most likely have to pay import tax, duty and or VAT imposed by your government. Check with your Country’s Customs department website for rules and fees. If your parcel ships by express carrier, you may also be charged an additional fee (around $10 USD) for their handling of the customs processing fees. We plan to ship from our warehouse partner in Hong Kong.

Last updated: December 05, 2020 17:52

When will The NDLR ship?

We have The NDLR in stock and it will ship within a few days of ordering. The NDLR can be ordered from our website at https://conductilvelabs.com where you can pay by PayPal, and will offer shipping carrier choices.

Last updated: February 02, 2021 19:55

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: May 2021

Hello Backerkit Pre-order supporters! We have started assembling and boxing MRCC's for shipping! Please see the latest Kickstarter update for the latest news!

Last Updated At: 05/18/21 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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